Double Bay Beach Hotel | Simos - ELAFONISOS
The Mediterranean Exotic
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Hotel Policies

We strongly suggest to always check the updated version of our Hotel policies before planning your stay with us.

 
 

HOTEL POLICIES

Check-In / Check-Out for hotel guests: Check-in at Double Bay Beach Hotel is at 3pm and check-out time is 12 noon. The hotel will make every effort to adjust the stays of our guests if ETA information is provided when booking. Late check-out requests can only be made through the reception desk and are subject to availability. Additional charges may apply.

Change / Cancellation Policy (Flexible Rates only):

  • Bookings canceled up to 21 days prior to arrival are normally refunded (the amount of the down payment, minus postage, bank charges, or online payment processing fees, if any).

  • In case of cancellation within 21 days prior to your arrival, 30% of the total amount of the reservation will be charged (=the total amount of the down payment).

  • In case of no-show or early departure, a minimum of 30% of the total price of the reservation will be charged and the reservation will be canceled.

  • In case of a change/reduction in the number of nights of a reservation, within 21 days prior to your arrival, you will be charged a change fee that is equal to 50% of the booking amount that corresponds to the nights the reservation was reduced.

Cancellation Policy (Non Refundable Rates):

  • No alteration and no cancellation of these reservations is permitted.

  • When booking, the total amount of the stay will be charged to your selected payment method (full prepayment).

  • The reservation is strictly unchanged and in case of cancellation the prepayment is not refundable.

Deposit / Guarantee:

All flexible reservations/bookings must be secured at least 72 hours prior to your arrival with a deposit equal to 30% of the total reservation amount, guaranteed by charge of a major credit card, PayPal or bank deposit. All final non-refundable bookings must be paid in full prior to your arrival.

The hotel will not secure any reservation unless guaranteed by the above methods.

Please arrange your payment within four (4) working days of booking date, and in case of bank/wire transfer send us a copy of the transaction by email. If we don’t receive payment, electronic or other, within four (4) working days from the date of booking (or 72 hours prior to arrival - whichever comes first) , the booking will be automatically cancelled.

During check-in /out, our guests are free to use a different form of acceptable payment for their stay.

Smoking Policy: Smoking is forbidden in the rooms, corridors and all of the hotel's enclosed areas. A €250 cleaning fee will be billed to your account during your stay or after check-out if it is discovered that smoking occurred in your room.

Kitchen Use Policy:

  • Guests are responsible for the proper use of kitchen in their rooms/suites.

  • Preparation of food that may produce long lasting odors in the room is prohibited.

  • The room shall be properly aired during and after the kitchen facilities have been used for any type of cooking. (pause the A/C and open the windows during cooking)

  • The ventilation must be used during cooking. In case the room/suite is delivered with strong food smells that have permeated the furniture and fabrics, a cleaning fee of $350 will be placed on the guest's bill before or after check-out.

  • Guests are responsible for cleaning and washing up the dishes and used cookware after each meal.

  • Housekeeping is not responsible for kitchen cleaning or washing up used dishes and utensils.

  • If you have no intention of using the kitchen and you'd rather not have sharp objects in the room where your children may have access to please notify us. We'll be happy to remove them from the room.

  • The hotel will not bear any responsibility for accidents that take place due to parents' negligence or failure to avoid unauthorized use of any of the kitchen appliances and accessories by minors.

Pet policy: Only service animals allowed. Please inform us when booking about your intention to come with a guide dog to the hotel, so that we can make the necessary arrangements.

Children & Additional Persons:

  • Infants and children up to 3 years old are housed free of charge in their parents' bed or in a baby cot that is placed in the room. Maximum number of baby cots per room/suite is one (1). [Please request baby cot in the “Notes” section of the online booking page where you'll enter the payment details]

  • For children aged 3+ up to 8 years the charge is €25 per night including breakfast (must be entered as “Children” when booking online)

  • For children 8+ years old and adults the rate is 25% of the room rate per night per person with breakfast. (must be entered as additional “Adults” when booking online)

  • Maximum capacity of extra beds / baby cots in a double room is 1. Maximum capacity of persons in a double room is 3. Maximum capacity of persons in a suite is 4.

  • The Extra bed fee might not be calculated automatically in the total cost when booking online. In that case it will be charged and paid separately during your stay.

  • Baby cots and extra beds are provided upon request and availability. Please contact us before your arrival to ensure we have the proper arrangement for your bedroom.

Disability Access Policy: Double Bay Beach Hotel is 100% compatible with the disabled access law in Greece. We offer an accessible room in the hotel. Please provide us details about your personal accessibility needs in the online reservation form or by calling us directly at +30 218 218 7181 after booking, so we can make your stay more comfortable.

Swimming Pool Regulations

  • All children under the age of 16 should use the pool only when supervised by a parent-guardian.

  • The hotel does not bear any responsibility for incidents/accidents due to parental neglect / unsupervised children.

  • The swimming pool hours are 9 am until sunset.

  • Guests are strongly advised to use the pool at least 2 hours after their last meal.

Children's Playground Regulations

  • All children up to 10 years of age are allowed to use the playground only under the supervision of a parent / guardian.

  • The playground hours are from 11am - until sunset.

  • The hotel does not bear any responsibility for incidents - accidents due to parental neglect / unsupervised children.

Policy for children:

  • Children under the age of 10 should be accompanied by parents / guardians at all times during their hotel stay. The hotel does not bear any responsibility for incidents/accidents due to parental neglect / unsupervised children.

  • Parents / guardians are responsible for the use of sharp objects and electrical appliances in the room's kitchen. We will be glad to remove sharp objects from the room and exclude the use of devices to avoid accidents.

  • The hotel will not be held responsible for any accidents caused by unauthorized use of appliances and kitchenware by minors.

Minimum Age Requirements: All guests must be 18 years old or older to confirm the reservations/book rooms at Double Bay Beach Hotel. Valid ID or passport must be presented at the time of check-in for age verification. Accommodation with access to minibar and alcohol will only be granted to these guests with a valid ID confirming age 21 and over. Any visitor not meeting the minimum legal age of 21 years of alcohol will be denied any room service that includes alcohol.

Hotel Payment Policy:

Acceptable payment methods:

  • Master Card

  • Visa

  • American Express

  • Cash (upon arrival/departure)

  • Transfer/Deposit to a bank account

  • PayPal

The remaining balance of bookings made with a 30% deposit will be charged upon check-in.

The hotel reserves the right to check the validity of credit cards, at any time needed.

COMPLAINT MANAGEMENT POLICY AND PROCEDURE

Double Bay aims and wishes to continuously improve the services it provides to its customers. Effective complaint handling is fundamental to providing quality services and is an essential mechanism for customer feedback in order to identify weaknesses in policies and processes.

To this end, the hotel has established and developed a Complaint Management Policy and has set guidelines on how to receive and handle complaints sent. The implementation of this policy ensures that the complaints submitted will be fair and expeditious with efficiency and confidentiality.

Policy Statement

Double Bay through this policy commits that complaint handling will be immediate and fair by ensuring that:

  • The complaint will be studied in depth and with fine handling.

  • It will be fair to you and to any person in his or her workforce who may be referred to the complaint.

  • There will be no charge for submitting the complaint.

  • This policy will always be available on the website, elafonisosdoublebayhotel.com

  • The personal data protection as defined by the European Union and the relevant Law and its amendments (On Personal Data Processing Law 2001) will always be respected.

 

  • Complaints will be recorded and analyzed at regular intervals to identify and resolve problematic procedures and practices and to avoid repetitive omissions.

  • Individuals referred to in the complaint or responsible individuals for complaints handling will not be involved in investigating the complaint if there is a conflict of interest.

  • The hotel staff will be continuously trained and will have direct access to the complaint management policy, always aiming at their effective management.

  • The board of directors, the management and the workforce of the hotel recognize your right to complain and are committed to a fair and effective solution to problems that may arise from the services it offers.

 

Policy Review

The complaints management system included in this Policy and the internal procedures applied will be reviewed at least annually to ensure the transparency, efficiency and customer satisfaction of the hotel.

Complaint Procedure

1. Who can make a complaint

Any complaints may be submitted by guests/staff to the hotel owner.

2. The first contact point

The first contact point, if you are not satisfied with any of the services we offer, should be the hotel reception. Our goal is to offer an immediate solution right away to ensure you have an excellent experience from our hotel and clearly before your departure.

3. Complaint stages

If you feel that further consideration is required, you should contact us in writing (by e-mail) to file a formal complaint at doublebayhotel@gmail.com or through https://elafonisosdoublebayhotel.com/contact/ to independently investigated the matter.

Once you have received a response and are still unsatisfied with the way your complaint is handled, you can contact us in writing:

General Manager

SIMEIO SA

Perivoli Simou

23053

Neapoli, Laconia

We stress that all formal complaints should be sent in writing. This protects your rights and gives you the opportunity to handle all complaints fairly, discreetly, effectively and consistently.

We would like you to:

  • include details of your reservation (or agency) and contact details

  • describe your complaint clearly

  • -be specific about the reasons why you are complaining

  • report your expectations about resolving the problem

4. Time to handle a complaint

If the response to your formal complaint is not feasible, it will be investigated within the following time frames:

  • Sending an acknowledgment of receipt within two working days of receipt.

  • Your complaint will be investigated within 15 business days and the response will be sent directly to you.

  • In individual cases where more time is needed for a more rigorous and thorough investigation, we will request an extension in writing. In the letter we will mention, in addition to the additional information we may need, the actions we have already taken and the actions to be taken to complete the investigation, so that your information is complete.

  • Our goal will be to send the reply within 10 business days from the day we inform you that we need more time or from the day we receive any additional information we have requested from you.

5. Right to information

During the investigation of your complaint, you have the right to ask for information about its course of action by contacting the hotel.


Please note that Double Bay reserves the right to amend and modify current policies at any time without prior notice. The most updated version of the policy is published on www.elafonisosdoublebayhotel.com/policies

LATEST UPDATE: APRIL 24TH, 2018

 
 
 

COPYRIGHT

The content on the Double Bay Beach Hotel Elafonisos websites (collectively the “website”), including but not limited to, brands, information, text, data, graphics, photographs, images, sounds, video, illustration and artwork, animation effects, links, software and all other materials and software contained on this site (the "Content”) are the exclusive property of "XENODOCHEIAKES - TOURISTIKES - DIACHIRISIS AKINITON EPICHIRISEIS || SΙMEIO S.A. / DOUBLE BAY", its subsidiaries, affiliates, licensors, and related entities  and are protected by copyright, trademark and other laws. You may not reproduce, create hyperlinks to or from, distribute, transmit, display, broadcast, sell, publish, license, modify, translate, create derivative works from, circulate, transfer, or otherwise deal in or with any of the Content by any means without the express prior written permission of "XENODOCHEIAKES - TOURISTIKES - DIACHIRISIS AKINITON EPICHIRISEIS || SΙMEIO S.A. / DOUBLE BAY"; provided, however, that the Content may be printed, downloaded and reproduced solely for private non-commercial use (or legitimate activities of a travel agent or travel professional) without our written permission. You agree to abide by any posted limitations relating to use, reproduction or dissemination of any Content. Any use of the website or Content in any way not expressly permitted by these Terms is prohibited, and may be actionable under the Greek or international law. 

 
 
 

PRIVACY POLICY

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in EU and US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you make a booking, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a booking, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

      • To improve our website in order to better serve you.

      • To allow us to better service you in responding to your customer service requests.

      • To administer a contest, promotion, survey or other site feature.

      • To quickly process your transactions.

      • To ask for ratings and reviews of services or products

      • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis by Squarespace -our provider- for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

      • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. It won't affect the user's experience that make your site experience more efficient and may not function properly.

However, you will still be able to place orders .

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google Analytics on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

      • Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

      • On our Privacy Policy Page

Can change your personal information:

      • By emailing us

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

      • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

      • Send information, respond to inquiries, and/or other requests or questions

      • Process orders and to send information and updates pertaining to orders.

      • Send you additional information related to your product and/or service

      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

      • Not use false or misleading subjects or email addresses.

      • Identify the message as an advertisement in some reasonable way.

      • Include the physical address of our business or site headquarters.

      • Monitor third-party email marketing services for compliance, if one is used.

      • Honor opt-out/unsubscribe requests quickly.

      • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

      • Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us through the CONTACT link provided below.

Last Edited on 2018-04-11